Terms and Conditions
Effective Date: [Insert Today’s Date]
Welcome to TopHatChimneySweeps.net (the “Website”), operated by Top Hat Chimney Sweeps, a certified chimney sweep and home service company based in Taylor, Texas.
Please read these Terms and Conditions (“Terms,” “Agreement”) carefully before using our Website or engaging with our services. By accessing or using the Website, purchasing products or services, or submitting your information through our forms or scheduling tools, you agree to be bound by these Terms.
1. General Use of Website
Top Hat Chimney Sweeps provides home service scheduling, product purchasing, and membership subscriptions through this Website. You may also use our contact form to request service or more information.
The Website is intended for use by individuals in the United States. While there are no age restrictions on browsing the site, users must be at least 18 years old to create an account, purchase products or services, or schedule appointments.
2. User Accounts
Certain services, including membership subscriptions and access to order history, require you to create an account. You agree to provide accurate, current, and complete information during the registration process and to keep your account credentials secure.
You may cancel your membership or delete your account at any time by contacting our team.
3. Service Scheduling and Purchases
You may schedule chimney sweep or home maintenance services through our website via a third-party platform, Service Titan. You may also purchase physical products and home service membership plans directly through the Website.
All purchases are subject to availability and confirmation. We reserve the right to refuse or cancel any order at our discretion.
4. Payments and Cancellations
Payments for services and memberships are processed through Clover. By submitting your payment information, you authorize us to charge your card for the total amount due, including any applicable taxes or fees.
Refunds: We do not offer refunds on services or memberships.
Cancellations and Rescheduling: You may reschedule or change your appointment at no charge with at least 24 hours’ notice. Missed appointments or changes made within 24 hours of your scheduled service may be subject to a fee.
5. Marketing Communications
By submitting your information or requesting a service, you consent to receive follow-up communications from Top Hat Chimney Sweeps via email or SMS. You may opt in or out of marketing communications at any time.
We use third-party platforms including GoHighLevel and Service Titan to manage customer communications and outreach. Standard data and messaging rates may apply.
6. Analytics and Cookies
To improve your experience and track the performance of our website, we use analytics tools such as Google Analytics, Google Search Console, and the Facebook Pixel.
These tools may collect anonymized usage data and cookies. For full details on how we collect and use data, please refer to our Privacy Policy.
7. Data Collection and Sharing
We collect customer information including your name, email, phone number, address, service preferences, and payment details for subscription services. This data is used to fulfill your requests, manage your membership, and improve our services.
We do not sell customer data. However, we may share data with trusted third-party partners, including:
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Our marketing contractor
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CRM platforms
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Google and Facebook for advertising purposes
All data is stored securely, and our website is protected by Disk Write Protection, Firewall Technology, and other security measures.
8. Limitation of Liability
Top Hat Chimney Sweeps strives to ensure that all services are performed professionally and safely. However, we are not liable for:
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Damages caused by third-party platforms
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Delays or cancellations due to weather, emergencies, or force majeure events
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User negligence or failure to follow maintenance guidelines
Our total liability is limited to the amount paid for the service or product in question.
9. Changes to These Terms
We reserve the right to modify these Terms at any time. Changes will be posted on this page with an updated effective date. Continued use of the Website after such changes constitutes your agreement to the new Terms.
10. Governing Law
These Terms are governed by the laws of the State of Texas, without regard to conflict of law principles. Any disputes shall be handled in accordance with the applicable laws and courts located in Williamson County, TX, unless otherwise required by law.
11. Marketing
- We use Go High Level and Service Titan to send marketing messages, appointment notifications, and updates on promotions.
- You can cancel the SMS service at any time. Simply text “STOP” to the messages. Upon sending “STOP,” we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us. To rejoin, sign up as you did initially, and we will resume sending SMS messages to you.
- If you experience issues with the messaging program, reply with the keyword HELP for more assistance, or reach out directly to info@tophatchimneysweeps.net.
- Carriers are not liable for delayed or undelivered messages.
- As always, message and data rates may apply for messages sent to you from us and to us from you. Message frequency varies. For questions about your text plan or data plan, contact your wireless provider.
- For privacy-related inquiries, please refer to our privacy policy: https://tophatchimneysweeps.net/privacy-policy.
12. Contact Us
If you have any questions about these Terms, please contact us at:
Top Hat Chimney Sweeps
109 E 11th St.
Taylor, TX 76574
📞 512-352-0313
📧 info@tophatchimneysweeps.net
